FAQ
Questions & answers
Pieces & materials
What are Dune pieces made of?
All Dune jewelry is handmade from 925 sterling silver. The current pieces do not contain gemstones.
Is every piece really handmade?
Yes. Each piece is shaped by hand in wax, cast in silver and finished by hand in Berlin, so small variations in texture are part of the design.
Will my piece look exactly like the photos?
Very close — but because every piece is handmade, texture and shape vary slightly from piece to piece.
Sizing
Which ring sizes do you offer?
All rings come in EU sizes 52–60. The size equals the inner circumference in millimetres. See the size guide.
What if my ring doesn’t fit?
Every ring includes a one-time free size exchange. Contact us and we’ll guide you through it.
Orders & shipping
How long until my order ships?
Each piece is made to order. We usually dispatch within 14 business days.
Where do you ship?
We ship tracked across the EU and to selected countries beyond. Shipping costs are shown at checkout. See Shipping.
Are prices shown with VAT?
Yes. All prices are in EUR and include VAT. For orders outside the EU, import duties and local taxes may apply.
Which payment methods can I use?
Major cards, PayPal, Shop Pay and Google Pay. Available methods are shown at checkout.
Returns & warranty
Can I return a piece?
Yes. You have a 14-day right of withdrawal from the day you receive your order. Pieces must be unworn and in their original packaging. See Returns & withdrawal.
Are there exceptions?
Pieces made to your specifications or personalised, and earrings whose sealed hygiene packaging has been opened, cannot be returned.
Is there a warranty?
Every piece has a one-year warranty with free repairs for production-related issues, in addition to your statutory rights. See Care & warranty.
Care
How do I care for silver?
Avoid pools, salt water and jacuzzis, and remove jewelry before workouts. Clean with warm soapy water and a soft cloth; a little baking soda lifts deeper tarnish.
Didn’t find your answer?
Contact the studio